You can contact the support team by visiting to enter your issues. If your email does not end with "edu" or "org”, please send the photo of your student ID card or working ID card or any other certificate to our support team. If you need to get the educational/non-profit price and your email ends with "edu" or "org", please get a discount via And please add notes to let us know MAC license or Windows license you need It takes time for us to check and come back to you, please help wait with patience. If you buy the Windows license and change the computer to MAC, you can get a discount from our support team to buy the MAC version via. You can check the price via Recoverit Store. Our support team will get back to you as soon as possible. If this cannot solve your problem, please contact us by visiting to enter your issues. If your purchase was made through the Regnow payment platform, you can retrieve your invoice from the following link: If your purchase was made through the Swreg payment platform, you can retrieve your invoice from the following link: If not, please write to Avangate support to request the receipt: (U) You should receive the order receipt immediately after payment to Avangate. Your order was paid via Avangate which is our payment partner. But if your order starts with AG,3, and U, you can get the invoice via the below steps. Please contact our support team via for an invoice. We are now working on a self-service invoice lookup. You will need to obtain a VAT/Sales Tax refund through your tax authority. Unfortunately, we are unable to refund VAT/Sales Tax from an order that has already been processed. Going forward, any transaction in EU/ United Kingdom/ Japan/ Australia/ USA will be charged VAT/Sales Tax regardless of exemption status. We collect the VAT/Sales Tax based on the different tax rate of each area/country and then remit the collected tax to the proper tax authority.Īnd please note that Wondershare now has legal tax IDs registered in these countries and regions. To be compliant with these legal requirements, Wondershare will start to collect a Value Added Tax (VAT) and Sales Tax for all sales to shoppers in these areas. You can find the latest news about USA sales tax for remote sellers. You can find the changes in laws and regulations back in 2015 in Japan.Ĥ. Starting July 1, 2017, a new law applying GST to international sales of services and digital products applied in Australia.ģ. You can find the latest changes in laws and regulations in Australia. Starting January 1, 2017, European Union tax law changes apply to non-resident sellers of electronic services or digitally downloadable products/services.Ģ. Please refer to the latest changes in laws and regulations on the European Commission's official site. Wondershare charges taxes for European Union countries(VAT), United Kingdom(VAT), Australia(GST), Japan(JCT), and some states of the USA(Sales Tax).ġ.
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